Financial Gurus2020 Limited (FSP720851, trading as TFH) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority (FMA) to provide financial advice services.
Financial Gurus2020 Limited is paid commissions by lenders linked to the amount borrowed. The commission is shared with employed advisers (who are eligible to receive incentive payments if a certain level of overall performance is achieved, based on many factors such as good conduct and client care, as well as meeting volume targets) and contracted advisers. Shareholder advisers may receive commissions indirectly in the form of drawings and dividends. To ensure our advisers prioritise our clients’ interests:
We follow an advice process that ensures our recommendations are made appropriately, based on client’s goals and circumstances
All our advisers undergo annual training about how to manage conflicts of interest
We maintain registers of conflicts of interest and of gifts and incentives received. These registers are monitored regularly, and additional training is provided as required
We undertake an annual independent Compliance Assurance Review by a reputable compliance adviser
Financial Gurus2020 Limited and our advisers have duties under the Financial Markets Conduct Act 2013 to:
Give priority to your interests
Exercise care, diligence, and skill in providing you with advice
Meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
Meet standards of ethical behavior, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you appropriate advice).
Generally, we do not charge clients fees, expenses, or any other amount for the financial advice services we provide. There may be certain situations where a fee will be charged, such as working with a lender who does not pay us a commission. If this applies to your situation, it will be disclosed to you in advance. In addition, we may charge you the fees below.
We may charge you a cancellation fee once you enter into a loan via Financial Gurus2020 Limited and it is repaid (in part or whole) or refinanced (in part or whole) within 28 months of the loan being issued, if we are required to repay commission to the lender.
We may also charge you a fee for time spent assisting you, if you do not progress with an unconditionally approved loan.
We provide financial advice services about:
Mortgage products
Personal loan products
We will also help you to make your application, including dealing with the lender, and we will continue to assist you if a mortgage or loan is issued.We will get in touch about refixing your fixed rate before the expiry of a fixed rate term. We can advise on mortgage and loan products from the main banks and private lenders.
ANZ Bank New Zealand Limited
ASB Bank Limited
Avanti Finance Limited
Bank of China (New Zealand) Limited
ASAP Finance
Basecorp Finance
Liberty Financial Limited
Core Finance Limited
Cressida Capital
Fico Finance Limited
First Mortgage Trust
General Finance Limited
BIZCAP NZ Limited
Heartland Bank Limited
BNZ
Kiwibank Limited
Pallas Capital Limited
Pepper New Zealand Limited
Prospa NZ Limited
Resimac Home Loans Limited
SBS Bank
Sovereign/AIA
Southern Cross Partners Limited
The Co-operative Bank Limited
TSB Bank Limited
Vincent Capital
Westpac New Zealand Limited
Wroxton Finance Limited
If you are not satisfied with our service or financial advice, please tell us as soon as possible.
Call: +64 211 784 183
Email: finance@financehub.co.nz
When we receive a complaint:
We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately
If we are unable to resolve your complaint to your satisfaction immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint
We aim to provide a final decision within 10 working days of receiving a complaint. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so
If we are unable to resolve the complaint to your satisfaction, you can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL provides a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven’t been able to do so to your satisfaction.
You can contact FSCL at:
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
Freephone: 0800 347 257
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